Voice Your Concerns

We are dedicated to providing a high standard of care and service to all our patients and welcome any suggestions or ideas you may have to improve. You can do this by emailing admin.ashsurgery@nhs.net or drop in a letter at reception.

If you would like to make a formal complaint, please put this in writing to:

Dr Paul Johnson
Complaints Manager
The Ash Surgery
1 Ashfield Road
Aigburth
Liverpool
L17 OBY

You will receive an acknowledgement within 3 working days of receiving your complaint.  We aim to resolve any issues raised within 28 days, however, if our investigation is going to take any longer, we will inform you of this.

The Ash Surgery Complaints Policy

If you remain dissatisfied with our response you have the right to contact the Parliamentary Health Service Ombudsman’s Office to request an independent review of your complaint.

Parliamentary Health Service Ombudsman
Millbank Tower,
Millbank,
London,
SW1P 4QP

Telephone: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

Alternatively, if you would like to make a complaint directly to the commissioner of primary care services, you can contact NHS Cheshire and Merseyside Integrated Care Board.

• Telephone: 0800 132 996
• E-mail: enquiries@cheshireandmerseyside.nhs.uk
• Writing: Patient Experience Team, No 1 Lakeside, 920 Central Park Square, Warrington WA1 1QY