The Clinical Support Team
Practice Manager - Judith Greaves
Assistant Practice Manager - Madeleine McHugh
Secretary - Joanne Heath
Patients are able to direct queries regarding referrals to any of the clinical support team who will seek advice if they are unable to give an answer immediately. Unfortunately we are unable to chase referrals as we only have the same access and phone numbers as patients. We will happily assist in providing the relevant phone numbers upon request.
- Referrals to community and secondary care
- Supports the management of cancer patients
- Assists in the monitoring of high risk drugs
Clinical Support Team - Melanie Stead, Gill Schofield, Naomi Riley, Chicere Gibson, Keira Hanlon, Alex Rietdyk-Hilton, Kelly McNeil, Lavinia Fitzgerald
The role of the clinical support team has changed dramatically over the past few years as the expectations and demands on primary care services have increased. To enable clinicians to cope with the workload, the support team are ever more increasing their skills and capabilities through training and development.
The Ash Surgery is very proud to have a committed and engaging team who continue to develop their skills and knowledge to support their clinical colleagues. Their combined skill sets include:
- Navigating patient appointments and queries to the appropriate clinician
- Front of house welcoming patients
- Processing all medical letters and documents
- Recall of patients for annual nurse reviews
- Preparing and processing blood forms and requests
- Trained flu vaccinators
- Trained to take blood pressures and report results to the clinicians
- Testing of urine samples delivered to the practice by patients
- New patient registrations and administration of patients moving practice